FAQ's
Frequently Asked Questions (FAQs)
🛍️ Orders & Payments
Q: What payment methods do you accept?
We accept all major credit/debit cards, as well as secure payment options like Apple Pay, and Google Pay.
Q: Can I change or cancel my order after placing it?
We process orders quickly, but if you contact us within a short time after ordering, we’ll do our best to help.
Q: Will I receive an order confirmation?
Yes, you’ll get an email confirmation as soon as your order is placed.
🚚 Shipping & Delivery
Q: How long does delivery take?
Delivery times vary depending on your location, but most orders arrive within the time selected on your shipping preference.
Q: Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and times will be calculated at checkout.
Q: How can I track my order?
Once your order ships, you’ll receive a tracking link via email.
🔄 Returns & Exchanges
Q: What is your return policy?
You can return items within 14–30 days of delivery, as long as they’re unworn and in original condition.
Q: How do I start a return or exchange?
Simply contact our support team with your order number, and we’ll guide you through the process.
Q: Are returns free?
Return shipping costs may vary depending on your location and reason for return.
👕 Products & Sizing
Q: How do I find my size?
Check out our size guide on each product page to find your perfect fit.
Q: Are your products true to size?
Most items fit true to size, but we recommend checking product descriptions for specific fit details. If you feel you are in-between sizes we recommend sizing up.
Q: How should I care for my clothing?
We recommend following the care instructions on the label to keep your items looking their best.
🔐 Account & Support
Q: Do I need an account to place an order?
No, you can check out as a guest—but creating an account makes future purchases faster.
Q: How can I contact customer support?
You can reach us via email or through our contact form. We aim to respond within 24 hours.
💬 General
Q: Where is your brand based?
We’re an online clothing brand delivering quality fashion worldwide.
Q: Do you restock sold-out items?
Some popular items are restocked—follow us or sign up for notifications to stay updated.